Effective date: 25 July 2024
Heidi Rogers (ABN 86625455017) is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner here.
We will never sell, spam or do anything with your Personal Information that we wouldn’t want done with our own!
Personal Information is information that identifies an individual. Examples of Personal Information we collect include contact details (including phone numbers and email addresses) and possibly financial information, including your credit card information.
This Personal Information is obtained in many ways including; in-person interviews, correspondence, by telephone, social media, email, video chat, our websites www.heidirogers.co, www.prismparents.com and www.theprismperspective.com, from media and publications, from our learning portals, from other publicly available sources, from cookies and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to you, and for letting you know about relevant upcoming workshops, products or online events. You may unsubscribe from our mailing/marketing lists at any time by tapping the unsubscribe link at the bottom of any email we send, or contacting us via support [AT] heidirogers.com.au
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We may disclose Personal Information – and you consent to us disclosing your Personal Information – to third parties:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years, in accordance with the relevant governing bodies for psychological practice.
If you suspect any misuse or loss of, or unauthorized access to, your personal information, please let us know immediately.
You may access the Personal Information we hold about you, and may update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time-to-time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Heidi Rogers Psychotherapy
PO Box 3005, Moorabbin East, VIC 3189
Email: support [AT] heidirogers.com.au
